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Bespoke, Custom, and Materials Detail

Bespoke and Customized Items

We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us. We can send mockups before manufacturing, and photos of completed bespoke items to you for a final 'sign off' if requested, before sending out to be delivered to you.

Where sizes are specified by the customer, these are assumed to be the total dimensions to be made, which will include any fixtures or fittings which are to be added to any product or design (unless specified otherwise by customer).

​We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.

Information and Disclaimer on Our Paints and Finishes

Every care is taken to ensure a good paint finish on our products. Our products are finished by hand dyeing, spray, and brush, and will therefore contain signs of these manual processes, including brush marks and other blemishes.

Information and Disclaimer on Our Wood Products

Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.

Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.

We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. We cannot guarantee that the wood will not move/warp/shrink if placed in a conservatory or beside large bi-folding doors.

All wood products will are produced using timber that is treated to reasonably protect against issues such as insects and rot, but the risk of these issues these cannot be removed entirely. If any issues are found to exist on your products, we recommend treating the affected areas with suitable repellent chemicals to help minimise the risk of any further issues. Having taken all reasonable steps to avoid this such issues, we cannot be held liable for any related damage caused.

All our products are made from wood, which is a natural product and contains it's own unique variations in every piece. They will have their own characteristics of tone and grain which we cannot control the appearance of. 

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